Help & FAQ
Still stuck? Email support@shelf2shelf.com or use the contact form.
Do I need an account to browse?
No. Anyone can browse and search listings. You need an account to bid, buy, message a seller, or sell.
Why do I have to verify my email?
To keep the marketplace free of throwaway accounts. Your account stays inactive until you click the link we email you. If it has not arrived, check your spam folder, then contact us.
How do I sell something?
Create an account, connect a payout account so we can pay you, then create a listing with photographs and an honest description. You can set a fixed price or run an auction.
What does it cost to sell?
Nothing. Listing is free and there is no commission - you keep 100% of your sale price. The site is supported by advertising.
When do I get paid?
After the buyer has paid and the sale is complete, funds go to the payout account you connected. Timing to your bank depends on your bank.
Are bids binding?
Yes. Placing a bid is a commitment to buy at that amount. If you win, you must pay within 72 hours or the order may be cancelled and the item relisted.
What is a reserve price?
A minimum the seller will accept. If bidding ends below the reserve, no sale happens. A blank reserve does not mean there is no minimum bid.
How do I pay?
By card at checkout. Payments are processed by Stripe; we never see or store your full card number.
How do I get the item?
Whatever the listing offers: collect it in person, have it shipped, or have it delivered by a driver where that is available. Check the listing before you commit.
The item never arrived, or is not as described
Contact the seller first through the order. If that does not resolve it, open a dispute or email us within 3 days of receiving the item, or 7 days after the expected delivery date. See the Refund & Dispute Policy.
Can I cancel because I changed my mind?
No. Most items are used and all sales are final unless the item never arrived or is significantly not as described.
How do I report a suspicious listing or user?
Email support@shelf2shelf.com with the listing link, or use the feedback control on the site. We review every report.
How do I close my account or delete my data?
Email us from the address on your account. We may need to keep records of completed transactions for tax and dispute purposes — see the Privacy Policy.
Policies: Terms · Privacy · Refunds & Disputes